Shipping policy

SHIPPING POLICY

 

Erdobia ships worldwide. This policy explains how and when your order will be delivered, and outlines your responsibilities regarding customs and import charges.

 

ORDER PROCESSING

Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after payment is confirmed. Personalized and custom-made items may require 3-5 additional business days for production. You will receive a confirmation email with tracking information once your order ships.

 

SHIPPING CARRIER & RATES

All orders are shipped via UPS. We offer a flat shipping rate of $15 USD per order to all countries, regardless of the number of items purchased.

 

ESTIMATED DELIVERY TIMES

Delivery times are estimates from the date of dispatch and are not guaranteed. United States: 3-7 business days. Europe & United Kingdom: 5-10 business days. Rest of the world: 7-20 business days. Delivery times may be longer during peak seasons or due to customs processing in the destination country.

 

TRACKING

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

 

CUSTOMS, DUTIES & IMPORT TAXES (IMPORTANT)

Prices on our website do not include customs duties, import taxes, or other fees charged by the destination country. Orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that any customs duties, import taxes, or handling fees required by your country are the responsibility of the customer and are collected by the carrier or customs authority upon or before delivery. Erdobia has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before ordering. Refusal to pay applicable duties may result in the package being returned or destroyed; in such cases, original and return shipping costs are non-refundable.

 

INCORRECT ADDRESSES

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.

 

LOST, STOLEN, OR DELAYED PACKAGES

If your tracking shows delivered but you have not received your package, or if your package appears lost in transit, please contact us at erdobiallc@gmail.com within 14 days and we will work with UPS to resolve the issue.

 

CONTACT

Erdobia

Email: erdobiallc@gmail.com

Phone: +1 (307) 533 3043

Address: 30 N Gould St, Sheridan, WY 82801, United States