Refund policy
REFUND & RETURN POLICY
At Erdobia, we want you to love your jewelry. If you are not completely satisfied with your purchase, we're here to help. This policy applies to all orders shipped worldwide.
RETURN WINDOW
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, unworn, in its original condition, and returned in its original packaging, along with your proof of purchase (order number or receipt).
EU / UK CUSTOMERS – RIGHT OF WITHDRAWAL
If you are ordering from the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving any reason. This right is granted in addition to our standard 30-day return window. Certain exceptions apply as described below.
ITEMS THAT CANNOT BE RETURNED
For hygiene and safety reasons, and in line with international consumer law, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective: personalized or custom-made items (for example, name necklaces or engraved pieces); pierced earrings; gift cards; and items marked as "Final Sale".
HOW TO START A RETURN
Email us at erdobiallc@gmail.com with your order number and the reason for your return. Our team will review your request and send you return instructions and the return address. Please do not send items back before receiving confirmation from us, as these cannot be processed.
RETURN SHIPPING COSTS
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit on their way back to us. Any customs duties or import taxes paid on the original order are non-refundable.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery at erdobiallc@gmail.com with photos. We will cover return shipping and send a replacement or issue a full refund, including original shipping costs.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
EXCHANGES
The fastest way to get the item you want is to return the eligible item and place a new order once your return is accepted.
LATE OR MISSING REFUNDS
If you haven't received a refund after 10 business days from approval, first check your bank account and contact your card company, as processing times vary. If you still have not received it, contact us at erdobiallc@gmail.com.
CONTACT
Erdobia
Email: erdobiallc@gmail.com
Phone: +1 (307) 533 3043
Address: 30 N Gould St, Sheridan, WY 82801, United States
